1. If your order has not executed:
- Please check the price of the open order and verify whether if it has matched counterparty (bid/ask) price and volume or not.
- If you would like to expedite it, you can consider canceling the open order and submit a new order with a more competitive price.
2. If you cannot cancel the order, or coins weren’t credited in your account etc, please reopen the ticket and attached:
- The order screenshot;
- Exception or error screenshot;
We will try best to solve it as soon as possible.By the way,priority would be low if tickets lack of above screenshots.
[RISK WARNING] Digital currency is a new social product that is still in its initial stage of development. There could be many risks in the market of digital currency trading (e.g. technical defects, price fluctuations etc.). Users should be fully aware of the investment risks. Established under the legal framework of Australia, BitRabbit is a neutral trading platform aiming to satisfy the trading demands of digital currency fans and is not liable for any review, warranty or compensation liabilities of the currency value.