How to resolve “binding failed” issue?
- Make sure the “Google Authenticator” app is installed on your Mobile phone.
- Make sure the time (clock) on your mobile phone (the one running the Google Authenticator app) and the computer (from which you are logging into BitRabbit website) is synchronized.
- Go to the BitRabbit and enter the right login password and 2FA code.
Google 2FA Guideline: https://support.bitrabbit.com/hc/en-us/articles/360001861331
By the way, we also accept SMS authentication now if you don’t have a smartphone or want to use it in conjunction. Please enable SMS Authentication in account center.